FAQs

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Carpet & Rug Cleaning FAQ

Having your carpets or rugs cleaned and cared for isn’t something most people think about on a daily basis. Because of this, you may have some questions about how it works, how it should be done, and much more. This page answers some of our most frequently asked questions. If you don’t find the answers you need here, please give us a call at 718-840-3467 to speak with one of our customer service professionals.

How Often Should I Have My Carpets Cleaned?

This will depend on a number of factors. To start with, the makers of most carpets and rugs recommend that you have them cleaned every 12 to 18 months. This is a good place to start as it will ensure the dirt and debris that can build up over time is removed. In areas where a lot of people walk, areas near entrances, and areas where there are pets, it is a good idea to have them cleaned more often. Of course, anytime that you are unhappy with the way your carpet or rug looks even after vacuuming, you will want to have everything professionally cleaned to ensure it looks the way you want.

Is Rug Cleaning Safe Around Kids & Pets?

Absolutely! We use only environmentally friendly cleaning products for your rugs and carpets. These products were chosen specifically to provide extremely effective results while also ensuring they are safe to use in areas where kids, pets, or others frequently play and spend time. In addition, we make sure to dispose of the waste water and debris properly so that it doesn’t cause any harm to the environment in the area.

Can You Repair a Damaged Rug?

Yes, if you have any type of damage to your area rug, we can repair it for you. For small issues, we can come out to your home or business and get it fixed up immediately. For larger problems, we can pick up the rug and bring it back to our facility to complete the repair or restoration. Either way, we will use all the right rug materials and tools to ensure everything looks just the way it should when we’re done. The sooner you are able to have us perform this rug repair, the better it will be. This is because the damage on a rug can easily spread if it is not properly taken care of right away.

Can Service be Scheduled After Hours?

We understand that having your carpets cleaned is not something that can be conveniently done at any time. For many of our commercial clients, it would be impossible for them to close for business just to have their carpets or rugs deep cleaned. This is why we work with all our clients to find the best time based on their schedules. This often means having the carpets cleaned in the evenings, overnight, or on weekends. No matter what it is you need, we’ll make sure to get it done for you. To schedule an appointment, please give us a call at 718-840-3467 today.

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